Frequently Asked Questions

What is Webmail?
Webmail is the e-mail service that the university provides to its students. This service can be used by using devices such as computers, tablets and mobile phones from any point with an internet connection. Your email address is

What is SIS?
SIS is student information system in which the students can see their timetable, use interactive course registration, access grades etc. CIU-NET account is used for login.

What is a CIU-NET account?

It is the information that university users can log in to all systems, automation and portals provided by Computer Information Center’s using a single username and password.

How to change the password of the CIU-NET account?

1. You must use an updated web browser. (Chrome, Firefox, Internet Explorer 10 or above). 
2. Go to
3. Click on the ‘Forgot my password!’ link
4. Fill the form with your details and click ‘Continue’
If your details are correct, you will be able to log in.

Username: Your student number
Password: password set in the form on the screen

How to protect my CIU-NET account?

  1. Never use a CIU-NET account for any personal purpose like online shopping etc.
  2. Be suspicious of any email message that asks for your personal information.
  3. Be suspicious of any email messages that have poor grammar or spelling.
  4. Always use secure addresses (HTTPS) when visiting websites. 
  5. Always use licensed Operating Systems and applications. 
  6. Always update your Operating System and applications.
  7. Always have a secure password. Your password should be at least 12 characters long, include a mixture of uppercase and lowercase letters, numbers, and symbols.
  8. Never share your password with anyone, not even your friends or family members
  9. Stay away from common passwords such as your name, birthday, 12345678, qweasd, 11111111, etc. They are too easy for hackers to guess.
  10. Keep an eye on phishing attacks that look like coming from your bank/school / ISP/partner etc.
  11. Keep an eye on the attachments of e-mail messages as they can contain malware or viruses. Before opening any attachment, make sure you trust the sender and the attachment itself.