A CIU Academic Launched a Study to Determine the Training Needs of Human Resources Personnel in the Accommodation Establishments in the TRNC
Assoc. Prof. Dr. Hale Özdoğaç, Lecturer of the School of Tourism and Hotel Management, Cyprus International University (CIU) stated that they started a study on why the human resources personnel need in-service training in the accommodation enterprises, the size of these requirements and what kind of in-service training they require as part of the "In-Service Training Needs Determination Project for Human Resources in the TRNC Accommodation Operators."
Lecturer Assoc. Prof. Dr. Hale Özgit stated that the quality of the accommodation services compose two basic components and described them as physical and behavioural quality. Assoc. Prof. Dr. Hale Özgit stated that hospitality operators generally give priority to physical quality and she said "Besides that, they have neglected behavioural qualities." Özgit also emphasized that in the scope of the project, in-service training in the field of human resources is being worked on in order to show why it is needed and what kind of training is wanted.
Özgit stated that results show that an employee who is satisfied by the workplace that they are sensitive to the satisfaction of the customer and she added that they aim to reveal the training need in this frame as a priority.
Assoc. Prof. Dr. Hale Özgit explained that the development of the skills and qualifications of the staff of the accommodation companies in the TRNC is important in terms of improving the company performance and she added that the priority of the in-service training of the accommodation companies in the TRNC will be determined within the scope of this study.
Assoc. Prof. Dr. Hale Özgit stated that it is planned to complete the study by the end of 2018 and she said "With this research project, tourism sector stakeholders will always be able to identify the points of education that are always expressed. The areas in which the resources are directed or priorities put forwarded."